Frequently Asked Questions

What are your candles made of?

Our candles are made with 100% natural soy wax, cotton wicks, and premium fragrance oils. We use no additives, dyes, or phthalates in our products.

How long do your candles burn?

Our 8oz candles burn for approximately 40-50 hours, while our 16oz candles burn for approximately 70-80 hours. Burn time can vary based on how the candle is burned and environmental factors.

How should I care for my candle?

For the first burn, allow the wax to melt to the edges of the container (about 2-3 hours). This prevents tunneling. Always trim the wick to 1/4 inch before lighting, and never burn for more than 4 hours at a time.

Are your candles vegan and cruelty-free?

Yes! All our candles are 100% vegan and cruelty-free. We never test on animals and don't use any animal-derived ingredients.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please contact us at returns@ouyaoenda.com to initiate a return.

Are your candles safe for people with allergies?

Our unscented candles are ideal for those with sensitivities. For scented candles, we list all ingredients so you can check for specific allergens. If you have severe allergies, we recommend our unscented collection.

How do I recycle my candle container?

Once your candle is finished, remove any remaining wax (freezing helps), wash with warm soapy water, and recycle the glass container. The wooden lids can be reused or composted.

Still have questions? Please contact us and we'll be happy to help.