Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 30 days of delivery.

Eligible Items

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been burned or used
• Sale items or items marked as final sale
• Gift cards
• Custom or personalized orders

Exchange Policy

If you received a defective or damaged product, we're happy to exchange it for the same item. Please contact our customer service team within 7 days of receiving your order to arrange an exchange.

Refund Process

Once we receive your returned item, we will inspect it and notify you that we've received it. We will then immediately notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Shipping

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

How to Initiate a Return

1. Contact our customer service team at admin@ouyaoenda.com
2. Include your order number and reason for return
3. We will provide you with return instructions
4. Package your item securely and include your order information
5. Ship your return to the address provided